Terms & Conditions
Click here to read our Full Terms and Conditions
Key Points as Follows:
(2.3) The Client understands and accepts that all Animals submitted to the Kennel are to be a minimum of five (5) months old and be fully vaccinated – Dogs a minimum of a C5 & Cats a minimum of a F3 standard.
(2.4) The Client understands that Dogs will be companion boarding, that is, sharing kennel space with other Dogs according to size, age and gender unless otherwise agreed in writing. “Only Cats from the same Client’s family will be companion boarded, unless the Client instructs otherwise”.
(3.2) PAYMENT TERMS & METHOD OF PAYMENT (a) at the Date of Arrival or (b) EFT, prior to Date of Arrival; (c) after the Date of Departure has expired by one week, then ongoing weekly payments will be deducted from the Client’s Credit Card, until the Animal is collected from the Kennel. (Refer Clause 5 Animal Abandonment)
(3.3) At the Kennel’s sole discretion a deposit shall be required upon booking and must be received within five (5) working days, from the time the booking was made, in order to confirm the booking. A deposit may be refunded if cancellation is notified to the Kennel within seven (7) calendar days prior to commencement of booking in non-peak periods; and twenty-eight (28) calendar days prior to commencement of booking in peak periods.
(3.4) The Client acknowledges and agrees that the Kennel shall charge the Client for days booked NOT days used during any peak periods. Therefore the Client must ensure they book carefully.
(5.1) Animal Abandonment If for any reason whatsoever the Client fails to collect the Animal on the scheduled Date of Departure and does not contact the Kennel and cannot be contacted by the Kennel and authorised weekly credit card payments after the scheduled Date of Departure are not accepted and forthcoming, then after seven (7) days from the last non-payment of the authorised weekly credit card payments, the Animal shall be deemed to be abandoned and the Kennel may at their sole discretion re-home the Animal, sell or euthanasia.
(7) Clients Responsibilities It is the Client’s responsibility to ensure that: (a) all Dogs have current C5 vaccination against Distemper, Hepatitis, Parvovirus and the two Canine Coughs (Parainfluenza and Bordetella); (b) all Cats have current F3 vaccination against Feline Infectious Enteritiis and Feline Upper Respiratory Disease (Cat Flu).
(7.2) The Client acknowledges and agrees that the Animal must be vaccinated; (a) within the past twelve (12) months; and (b) If an annual booster, not less than a fourteen (14) day inoculation period, prior to boarding Date of Arrival; and (c) where lapsed annual boosters not less than a twenty-eight (28) day inoculation, prior to the boarding Date of Arrival.
(7.4) The Client agrees that if any Animal requires veterinary treatment, the Animal will be attended by a qualified registered veterinary surgeon and all fees and pharmaceutical expenses (including, but not limited to travelling expenses, phone calls) incurred by the Kennel shall be at the Clients expense.
(7.6) The Kennel shall not be responsible for any of the Animals belongings (including, but not limited to collars, leads, bedding, toys) left behind at the Kennel’s premises.
(7.8) The Client further acknowledges and agrees that the Date of Arrival shall be charged as a full day and the Date of Departure incurs a full day’s charge when the Animal departs after 11am on the Date of Departure. In the event that the Client collects their Animal before 11am, then the Date of Departure is not charge for.
(7.9) In the event that a dog is in the Kennels for more than seven (7) days, the Kennel shall bath the dog before the Date of Departure.
(11) Cancellation The Kennel may cancel any contract to which these terms and conditions apply or cancel delivery of Services at any time before the Services are commenced in the event that it comes to the Kennel’s attention that the Client has not abided with the Kennel’s strict vaccination & inoculation policies as described above in Clauses 2.3, 7.1 & 7.2. In such cases the refund of a deposit paid shall not apply and the Kennel shall not be liable for any loss or damage whatsoever arising from such cancellation.
